Orders
How do I place an order?
Shopping with ModifyMe is simple. Browse our collections, add your favourite items to your cart, proceed to checkout, choose your preferred payment method, and complete your purchase. You'll receive an email confirming your order immediately after payment.
Can I change or cancel my order?
If your order has not yet been packed or shipped, we'll do our best to help. Contact us as soon as possible at shop@modifyme.org.za with your order number.
Once an order has been shipped, it cannot be changed or cancelled.
Will I receive an order confirmation?
Yes. You'll receive an order confirmation email as soon as your payment has been successfully processed. If you don't receive it within a few minutes, please check your spam or junk folder.
Shipping & Delivery
Where do you deliver?
We currently deliver throughout South Africa.
We also plan to offer international shipping in the near future.
How long does delivery take?
Estimated delivery times are:
• Major cities: 2 to 4 business days
• Regional areas: 3 to 6 business days
• Remote locations: Up to 7 business days
Delivery times may vary during promotional periods and public holidays.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order.
We also offer free shipping on qualifying orders. Any applicable promotions will be displayed during checkout.
Can I track my order?
Absolutely.
Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way.
Why did my item arrive without its original packaging?
At ModifyMe, we care about getting your order to you safely while also doing our part for the environment.
To reduce unnecessary packaging waste and keep shipping as efficient as possible, some products may be shipped without their original retail packaging. In some cases, the original packaging may have been damaged during transit or storage, while the product itself remains brand new and in perfect condition.
Every item is carefully inspected before it leaves us. If the original packaging has been removed, your order will be securely packed to ensure it arrives safely.
This approach helps reduce waste, lowers our environmental impact, and allows us to provide more reliable shipping without compromising the quality, authenticity, or functionality of your purchase.
Payments
What payment methods do you accept?
We accept:
• Visa
• Mastercard
• Instant EFT
• PayFast
• Ozow
• Payflex (Buy Now, Pay Later)
Additional payment methods may be introduced over time.
Is it safe to shop on your website?
Yes.
Our website uses secure SSL encryption and trusted payment gateways to protect your personal and payment information.
ModifyMe never stores your credit card details.
Returns & Exchanges
What is your returns policy?
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Items must be:
• Unused
• In their original packaging
• In resalable condition
• Accompanied by proof of purchase
Certain products, such as personalised items, earrings, and gift cards, cannot be returned unless they are faulty.
What if my item arrives damaged?
We're sorry to hear that.
Please contact us within 48 hours of delivery and include photographs of the damaged item and packaging.
We'll arrange a replacement or refund as quickly as possible.
How long do refunds take?
Approved refunds are generally processed within 5 to 10 business days, depending on your bank or payment provider.
Products
Are your leather products genuine leather?
Where stated, yes.
We carefully source premium products that are designed to age beautifully and develop character over time.
Each product description clearly specifies the materials used.
Will the colours look exactly the same as the photos?
We work hard to ensure our product photography accurately represents each item.
However, colours may vary slightly depending on your screen settings and device.
Do you sell limited edition products?
Yes.
Many ModifyMe collections are produced in limited quantities.
Once they're gone, they may not be restocked.
If you see something you love, don't wait too long.
Do you offer gift wrapping?
Yes.
Gift wrapping is available on selected products during checkout for an additional fee.
Do you sell gift cards?
Yes.
Digital gift cards are available in various denominations and make the perfect gift for birthdays, Father's Day, Christmas, and other special occasions.
Sizing
How do I choose the correct size?
Each product includes a detailed size guide where applicable.
If you're unsure, feel free to contact us before placing your order and we'll gladly assist.
Loyalty
Do you have a rewards programme?
Yes.
Join Rebel Rewards, our loyalty programme, to earn points on purchases, receive exclusive offers, birthday rewards, and early access to new product releases.
Contact
How can I contact ModifyMe?
Our customer support team is here to help.
Email: shop@modifyme.co.za
Business Hours:
Monday to Friday
9:00 AM to 5:00 PM
Closed on weekends and South African public holidays.
About ModifyMe
What does "Fuel the Rebellion" mean?
It's more than our slogan.
It's our philosophy.
ModifyMe was created for people who refuse to blend in.
For those who appreciate craftsmanship over trends.
Quality over quantity.
Character over perfection.
Whether you're into motorcycles, guitars, leather, whiskey, classic cars, or simply living life on your own terms, you're part of the ModifyMe community.
Because style isn't about following fashion.
It's about owning who you are.
Fuel the Rebellion.