Refund policy

Returns & Exchanges

What is your returns policy?

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Items must be:

• Unused

• In their original packaging

• In resalable condition

• Accompanied by proof of purchase

Certain products, such as personalised items, earrings, and gift cards, cannot be returned unless they are faulty.

What if my item arrives damaged?

We're sorry to hear that.

Please contact us within 48 hours of delivery and include photographs of the damaged item and packaging.

We'll arrange a replacement or refund as quickly as possible.

How long do refunds take?

Approved refunds are generally processed within 5 to 10 business days, depending on your bank or payment provider.